Shipping policy

DollDelightsHub Shipping & Delivery Policy

Discreet Packaging Your doll will be packed in a sealed, sturdy, moisture-proof cardboard box. The outer packaging is completely neutral — no doll-related labels, branding, images, logos, or any suggestive text will appear on the box. 100% privacy guaranteed — no one can tell the contents from the outside.

Important Note: Customs officials may open the package for inspection and determine applicable import duties/taxes (responsibility of the buyer).

Free Shipping & Coverage We offer free and fully discreet worldwide shipping, primarily covering:

  • North America (free shipping within the continental US, excluding remote areas)
  • Most of Asia

Restricted Shipping Destinations (due to import

laws and restrictions): We do not ship to:

  • All Islamic countries (e.g., Afghanistan, Pakistan, Jordan, Libya, Kosovo, Iraq, Saudi Arabia, etc.)
  • Thailand, Malaysia, India, Indonesia
  • Most African countries
  • Brazil

Special Regions with Extra Fee:

For Puerto Rico, Hawaii, Alaska, etc., we can ship with an additional

$550 per doll shipping fee. Please contact us for details and

confirmation.

Customs Duties & Taxes

  • United States, United Kingdom, and select EU countries: Duties/taxes are usually included in the shipping cost — in most cases, no extra payment required at delivery.
  • Mexico, Canada, and non-EU European countries: Buyer is responsible for customs clearance and paying any applicable taxes/duties.
  • Remote or high-risk countries/regions (e.g., Ecuador, Brazil, etc.): Customers must pre-pay $300–$500 in customs fees before shipping (after factory photo confirmation). This prevents returns due to unreachable customers during clearance. Not sure if your country is considered remote? Contact us — we will do our best to minimize duties and assist with smooth clearance.

Special Note for UK Customers:

  • Shipments from EU, US, or Canada warehouses: Buyer must handle all customs clearance procedures themselves.
  • Shipments from UK local warehouse or direct from China factory: No customer clearance required.

Shipping & Delivery Timeframes

  • Custom dolls:

    • Standard shipping: 30–35 business days to the US; 40–45

    • business days to Europe (counted from final factory photo

    • confirmation).

    • Express air shipping (additional fee): 7–14 business days to

    • the US; 10–15 business days to Europe (excluding clearance time).

  • In-stock dolls: Usually 2–5 business days delivery (delays possible in special cases).
  • Non-local warehouse orders (e.g., US customer ordering from EU stock): Our support team will contact you. You may switch to shipping from China. Once confirmed, it becomes a custom order — no returns or exchanges.

Shipping Process

  1. We will send photos of the doll for your final confirmation of completeness and accuracy.
  2. Once you approve, we ship within 1–2 business days and provide tracking number. Our goal: Fast dispatch so you can enjoy your new doll as soon as possible!

Order Tracking

  • Packages ship from our local warehouses via DHL, FedEx, or UPS.
  • Tracking number sent via email after dispatch (please provide accurate contact info).
  • For orders shipped from China factory via sea/land: Valid tracking is only available once the container arrives at our overseas warehouse and transfers to express courier (no individual tracking during bulk container transit).

Upon Delivery – Inspection Recommendations

  • Inspect the package immediately upon arrival — check each item even if the outer box looks intact.
  • If damage is found, take photos/videos as evidence while the delivery person is present.
  • If the driver refuses inspection before signing: Carefully examine the box for any damage/holes. Refuse delivery if issues found, and obtain the carrier’s local contact info.
  • Any damage discovered later: You must file a claim directly with the carrier. We can provide supporting documents to assist.

Lost Package Claim Process If tracking shows “delivered/signed” but the package is missing:

  1. Without Shipping Insurance (not recommended):

    • Immediately contact the carrier (FedEx/UPS/etc.) to file a formal loss complaint and claim.
    • Once you receive the official loss receipt/confirmation from the carrier, forward it to our support email ( or your designated email).
    • We will fully cooperate by providing shipping records and details to support your claim.

  2. With Shipping Insurance (strongly recommended!):

    • Contact our support team and your insurance provider within 3 calendar days of the reported delivery date.
    • Steps: (1) Obtain official loss proof/receipt from the carrier. (2) Send it to our support email within 3 days — we will coordinate with the insurer promptly (on business days). (3) Once approved, the insurer will process your compensation directly to minimize inconvenience.

Important Recommendation: Always select shipping insurance at

checkout — it provides critical protection for your purchase. If you

encounter any issues, contact our live support immediately. We’re here to

guide you professionally for a smooth, worry-free experience.

WhatsApp